PLYWOODINSPECTION.COM provides “cloud investigation” service to meet the needs of European plywood customers
On the morning of November 23, a delegation led by Spanish plywood importer customers could not come to Pizhou plywood factory for field investigation due to the control of the new coronavirus epidemic in mainland China. Our plywood AUDITOR staff used remote video connection to conduct high-quality online communication with customers in Spain.
From the product exhibition hall to the production workshop, customers followed the lens of our FACTORY AUDITOR to witness the whole process of Pizhou plywood factory in product technology innovation, production refined management, as well as strict product quality standards and safety management and control system. The cloud has witnessed the business philosophy of Pizhou plywood factory, which is “to be specialized, to be refined, and to be good for a long time”. At the same time, customers also communicate and interact with each other on R&D strength, production capacity and other related issues from time to time in a harmonious atmosphere. This online exchange enabled customers to have a more comprehensive and in-depth understanding of Pizhou Plywood Factory. The customers also fully recognized the concept of specialized R&D of Nanfang Road Machinery Co., Ltd., and expressed their expectations for cooperation with Pizhou Plywood Factory.
This “zero contact” remote video inspection method has solved the problem that customers cannot visit the site in special periods. Our factory auditor launched the factory visit service of remote video connection live broadcast, so that customer can visit the hardware facilities and production status of Pizhou Plywood Factory from the first perspective. In addition, during the visit, our plywood factory AUDITOR had a real-time dialogue with professional sales technicians, patiently explaining the basic situation of Pizhou plywood factory and answering various questions during the visit.
In order to adapt to the changes in customer demand for services in the new era, our plywood factory AUDITOR has constantly innovated its service thinking and service mode, continuously upgraded the user experience, and served customers in a more efficient and convenient way. The launch of remote video connection inspection is another successful practice of our plywood factory AUDITOR in serving customers. It not only reflects our plywood factory AUDITOR’s service concept of always thinking about customers, but also is the pursuit of higher marketing service quality in the new era.
