In order to get the purchase orders of MDF PLYWOOD from the Mexico CUSTOMER , the Mexican customer was not required to pay the deposit. Finally, the supplier lost the payment and MDF PLYWOOD goods.
As for the deposit, I believe many friends have a headache.
Too much talk, I’m afraid the customer will be angry and refuse to work.
Didn’t say enough. I’m afraid the goods are ready. The customer didn’t want to throw up his sleeves.
In particular, Mexican MDF PLYWOOD CUSTOMERS customers have a reputation of “dishonesty”, which makes it more difficult for many foreign traders to do business with Mexican MDF PLYWOOD CUSTOMERS CUSTOMERS for the first time.
Recently, a friend sent us a private letter: Mexico MDF PLYWOOD CUSTOMERS old customers asked for free deposit, how should we talk about it more safely?
Free deposit is actually the least recommended practice in foreign trade.
But how can we reply so that the customer can feel satisfied without too much pressure?
An old customer from Argentina has made 5 orders, each of which is about 8000 US dollars, and can be paid in time. The previous deposit was 30%. Recently, the customer asked for no deposit. How should I reply?
——The customer has placed 5 orders, indicating that there is a certain foundation for cooperation, which is a good thing. You will also find that the customer’s payment reputation is also good through previous orders.
However, for deposit free, the risk is still large.
It is suggested to calculate the annual order quantity of the customer. If it can reach a reasonable amount, you can consider gradually reducing the deposit. After all, it is a high-quality customer. If you flatly refuse, it may irritate the customer.
For example, the deposit used to be 30%, but now you are willing to reduce it to 20%. I hope the customer understands your sincerity. You can also promise to gradually reduce the deposit to 0 in the near future.
This is the way to slow down. First, by reducing the deposit, we will give sincerity to make the customer feel comfortable. At the same time, we will not close the door and express our willingness to gradually reduce it to zero. This is to stabilize the customer and solve the client’s negotiation problems.
However, if the amount is small, you can be tough.
Money related issues are always sensitive.
In addition to the customer taking the initiative to mention the deposit payment method, how can we talk about this topic to the customer gracefully and politely?
First of all, long pain is better than short pain. When cooperating with customers, we raised this issue after we reached a consensus. Although it may be a little awkward, we directly raised it to avoid many problems in the later stage.
In addition, as far as Mexican MDF PLYWOOD CUSTOMERS customers are concerned, as long as we ask this question directly, they will not be very stingy and slow.
Secondly, if there is no formal talk about this topic in the early stage, we must gently remind you in the later stage. In addition, we should adjust our emotions. Not all customers intentionally don’t raise deposits. Many customers will forget this, so don’t be angry if customers haven’t mentioned it for a long time.
We should not talk about this matter too deliberately. After all, if the guest forgets, our frank proposal will also make the guest very embarrassed. We should try to make the customer think of this.
For example, we can choose an opportunity to send a greeting email to the customer and gently remind the customer.
In a word, when we talk about money with MDF PLYWOOD CUSTOMERS foreign trade customers in Mexico, we must not be aggressive. We can take some positive methods and choose the ones that are suitable for us according to our actual situation.
Always remember that making friends with customers is the long-term way to maintain business.
